1. WHY DO I KEEP RUNNING OUT OF WATER BEFORE THE DELIVERY MAN COMES?

   It is important to understand that we cannot forecast your consumption of Spring Water.

   This is why we require a first delivery of at least 4 bottles. We have found that the average family or small office uses about 4 bottles per month. We also strongly suggest that you give us a call when you have at least 1 full bottle left. This gives us some time to schedule your next delivery and if you are consistently drinking 4 bottles per month or even every 2 weeks we will put you on a regular delivery schedule.

   If you know you’re going to need more water for a party or guests, please let us know as soon as possible.

   And last but certainly not least, we apologize if we have messed up or missed your delivery and we will do all we can to get it corrected in the future.

2. MY HOT AND COLD COOLER IS NOT MAKING HOT WATER.

   If you are still getting cold water from the cold spigot then you should first check the back of your cooler for a black switch with the number 1 and 0 on it. Please make sure the switch is set to 1. If you can’t find the Hot Tank switch it may be located under the top of your cooler or if you have an older model cooler you may not have a Hot Tank switch. One more suggestion! Please make sure you have a Hot & Cold cooler before you give us a call.

   Some folks have been mistaking our 2 spigot Cook and Cold coolers for Hot & Cold coolers.

   If you are not getting cold water from the cold spigot then check to see if you have electricity at the outlet. Power surges and lightning can blow the circuit breaker in your house. Also plugging in too many appliances on the same circuit can trip the breaker.

3. HOT WATER IS COMING OUT BOTH SPIGOTS

   This usually means that there is a problem with the hot tank. Unplug the cooler as soon as you notice the problem.

   If you rent your cooler from Kepwel please give a call to schedule a repair. The cooler can still be used just for cold water.

   Before you plug the cooler back in please find the hot tank switch in the back of the cooler and turn it off or to the “0” position.

   You should now be able to plug your cooler back in and use it for cold water.

4. MY COOLER IS NOT COLD ENOUGH. CAN I ADJUST IT?

   You can make slight adjustment to the cold thermostat.

   On the back of the cooler, behind the black grates you will find a small brass colored screw. With a small flat head screw driver you can turn the screw 1/4 turn clockwise to make the cooler colder.

   If you find that your cooler is too cold or freezing up, then turn the screw 1/4 turn counter clockwise.

   Make slight adjustments to get the temp you want. If your cooler is not getting cold at all please check your electrical outlet for power.

5. MY COOLER IS LEAKING ON THE FLOOR. WHAT DO I DO?

   First of all take the bottle off your cooler and place it outside or in the sink. 95% of the time the problem is caused by a small hairline crack in the bottle and not your cooler.

   You may not have noticed this crack when you put the bottle on, but it will slowly overflow on the inside of your cooler. It may look like your cooler is leaking, but it actually is the bottles fault. After taking the bottle off the cooler, unplug the cooler and drain the rest of the water through the spigots. Dry the area around the cooler and put a new bottle on and plug the electric back in.

   Please tape a note on the cracked bottle so we can credit your account. If you put a new bottle on after a leaky bottle without draining your cooler all the way, it may make the next good bottle overflow also. In the other 5% of the cases your cooler may have a broken spigot or loose or broken hot tank valve.

   If you are SURE that your cooler has a problem other than a cracked bottle, please give customer service a call.

6. IS KEPWEL SPRING WATER TESTED?

   Kepwel is tested by a State Certified Laboratory every week.

   Kepwel is tested annually by a Federally Certified Laboratory where it is broken down into parts per million.

   These tests meet or exceed all local, state and federal standards.

7. WHAT IS THE PROPER WAY TO STORE BOTTLED WATER?

   Bottled water should be stored in a cool (i.e. room temperature), dry environment out of direct sunlight and away from chemicals such as household cleaning products and solvents such as gasoline, paint thinners and other toxic materials.

8. HOW LONG CAN I STORE BOTTLED WATER?

   The Food and Drug Administration has not established a shelf life for bottled water.

   Bottled water can be used indefinitely if stored properly.

9. IS BOTTLED WATER REGULATED DIFFERENTLY THAN TAP?

   Yes. Bottled water is regulated by FDA as a food product and must meet all applicable food packaging regulations.

   Tap water is regulated by the U.S. Environmental Protection Agency and is regarded as a utility.

Here you will find the answers to the most Frequently asked question.